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So Smart, But...  
Allen N. Weiner
Communication errors we make, and how to fix them
What stops to many of us from progressing in our work and in our careers? It's usually not technical skills - we seem to learn those pretty quickly. More often, it's a lack of credibility with others, often our leaders, created by a simple communication error. An error that can be corrected. Dr. Weiner identifies five qualities of credible people: (1) Competence; (2) Character; (3) Composure; (4) Sociability; (5) Extroversion. All five of these qualities are communicated in what we say, how we say it, and especially in our body language. We can improve all five, often with just the slightest communication change.